Locations and Branches

What is the new Shah Alam location and what are the working hours? And how to contact them?

Shah Alam branch operates from 8 am to 10 pm Please visit us at

No.46, Jalan Pegaga C U12/C, Desa Alam, Seksyen U12, 40170 Shah Alam, Selangor

https://goo.gl/maps/RTFVCMU6wqHyUpW17

For general inquiries, please contact customer service
For inquiries about Shah Alam branch, please contact the branch number

What is the location in Ampang, and what are the working hours? And how to contact them?

Ampang branch operates from 8 am to 12 pm
Please visit us at

17-L1, Persiaran Putra Sulaiman Taman Putra Sulaiman, Putra Sulaiman, 68000 Ampang Jaya, Selangor

https://goo.gl/maps/2CnxD3iiJ8Ei3w1P9

For general inquiries, please contact customer service
For inquiries about Ampang branch, please contact the branch number

What is the location in Kajang and what are the working hours? And how to contact them?

Kajang branch operates from 8 am to 12 pm Please visit us at 822, Jalan Pasir Emas, Taman Berjaya, 43000 Kajang, Selangor

https://goo.gl/maps/Kf32vbzCZEDgDV556

For general inquiries, please contact customer service
For inquiries about Kajang branch, please contact the branch number

How many branches do you have?

We have three branches in Malaysia in the following areas Ampang Kajang Shah Alam .

We also provide our services online through an express delivery site which covers Kuala Lumpur and Selangor areas,
and a site which covers all of Malaysia, but in this site we cannot send fresh items that need refrigeration.

Payments

What are your payment options?

Payment options are unified between all our branches, as well as for restaurants and the Madinah cafe Cash, bank cards, ewallet As for online payment, you can pay in two ways Senangpay (a platform where you can pay from through a lot of inclusive options) Or by online bank transfer

What credit card/debit card do you accept for payment?

We provide you a very fast and secure payment methods with the latest devices and we accept all electronic wallets and bank cards. You can use a PIN code or wave

For more information, please contact our customer service

What is your bank account number ?

Company account
Account NO: 26431700004765
Bank Name: RHB
Account Name: Berkat madinah

Supermarket

Is X available?

To inquire about any materials, please contact our customer service

I want to Buy Online, but I didn’t find X

To inquire about any materials, please contact our customer service

Do you sell Zamzam water?

Since the product is not guaranteed and not authorized to be sold in Malaysia,we have stopped selling this product

What are the available brands for X?

To inquire about any materials, please contact our customer service

What type of food do you sell?

We offer a variety of Islamic and Arabic products imported from various Arab countries We also offer high quality fresh products such as honey, Dates, Meat

I need the pricelist of wholesale and retail of the products and what is the percentage I get when buying wholesale?

We do not have a fixed rate, but we have wholesale prices, which can be obtained through {either the catalog or contacting the wholesale sales department}

For retail, we have more than 7000 items, and it is difficult for us to provide you with the full list, please specify the items you want.

Can you send the product outside of Malyasia?

We can send the products to you but you need to arrange customs matters at the singaporian port

Can I return an item? Or exchange it?

Please let us know the reason. If there is a flaw in the product, yes we can exchange it for you

Is there any list for group X?

We provide a wide range of products.
For a list and quotations, please contact the wholesale sales department

I have purchased an out of date product what should I do?

We apologize for what happened!!
Please send a picture of the invoice and the flaw to the customer service number so that we can send you the refund and retrieve the item

Orders

Where does Berkat Madinah deliver to?

We can reach you wherever you are in Malaysia and as soon as possible

What is the minimum order value for home deliveries?

The minimum order value for any order we can send to you is RM 10

How can I know the location of my order?

When the goods are shipped, an email will be sent to you. You can use the existing tracking code

What do I need to know about ordering online?

if you are located inside of klang Valley you can order from this website
delivery.madinah.com.my
if outside of Klang Valley please visit this website
shop.madinah.com.my

Some items I ordered didn’t arrive what happened?

Due to the large amount of requests, some items may not be available at the moment
Please stay assured, unavailable items will not be placed on the bill, and if they were placed by mistake, we will return them to you within a week
You can check our website to check the condition of the product as well

I have a flaw in an item

We apologize for what happened!!
Please send a copy of the invoice and the flaw to the customer service number so that we can send you the refund and retrieve the item

The items I received are different from my order

We apologize for what happened!
Please select the delivery method (express or normal) by contacting customer service, and send the invoice
Berkat Madinah Company will take care of the procedures for returning the wrong items and sending the correct items

I want to make changes to my order

Our delivery is fast, so you can modify the order only within 45 minutes after ordering

I want to cancel my order what is your cancellation policy?

Once you have placed your order and our employee has started selecting the items; For technical reasons, you cannot cancel your order

Can I order from super market and shawarma within one order?

Yes, you can order by contacting customer service via WhatsApp only

I want to change my delivery address

There is no problem in changing the address within 24 hours for normal delivery, but the delivery tax may vary
As for express delivery, once the order is completed, we cannot modify the address

Can I schedule my order in advance?

Yes, through the express delivery site only, as for the normal delivery, there is no scheduling in advance

Who will be handling my order for pickup/delivery?

Our team specialized in online orders will take the order and then the operations team will prepare the order with high professionalism

Can I add special notes to the products I ordered?

Yes, you can add as many notes as you like during the order process, but after the order is placed, it is difficult to add any notes

How much are the delivery fees?

There is no fixed tax, but the delivery fees start from 5 ringgit, and it varys according to the destination of the delivery , and it is less than the fees of other delivery companies
Berkat Madinah always contributes 20% on orders whose tax exceeds RM5

What are the pickup hours?

At any time during working hours

What are the delivery hours?

10:30 AM until 6:00 PM

How do you deliver?

Berkat Madinah coordinates with the best delivery companies in Malaysia

Do you charge different prices online to the prices in store?

Mostof the materials have the same price, but the price of some of them may increase due to excessive storage fees

If I live in a condominium / apartment / flat, will the Customer Delivery Assistant deliver to my flat door?

In express delivery, your items will be delivered to the building, and if you want delivery to your doorstep, please contact customer service

What happens if I miss my delivery? What should I do

If you miss the delivery of the order, the employee will often return the items to Berkat Madinah
You can contact customer service in this case

How fast is the delivery?

90 minutes for express delivery and max 3 days for normal delivery

Others

is there any job vacancies? How can I apply?

You can follow the Berkat Madinah on social media, or via Job street or Linkedin

I think I forgot an item in the store/cafe how can I check? And how can I claim it back?

You have to give us the time – date – and the place to check the cameras

why did the price of this product increased?

We appologize for the increase of the price, but due to the high price of the product in the country of origin, in addition to the high shipping costs

I have been overcharged what should I do?

Usually we do not have such errors, but it is better before leaving the store to review the invoice and the items in case there is any error we will fix it immediately

Can I see the menu?

To view the menu, please click on the following link

Berkat Madinah Resturant

Madinah Restaurant & Cafe