Privacy Policy
1. INTRODUCTION
1.1 This platform is run by Berkat Madinah and its affiliates and affiliates (individually and collectively,
"________", "this site", "us" or "our").
Berkat Madinah seriously takes responsibilities according to related laws and regulations on privacy.
("Privacy Laws").
Berkat Madinah also pledges to respect each user’s, privacy rights and concerns in using this site (the "Site")
(all of the services offered in the Site they will be described as "Services").
Berkat Madinah acknowledges the importance of the personal data entrusted to us and it is our
responsibility to manage, protect and process users’ personal data accurately.
Thus, this Privacy Policy (“Privacy Policy” or “Policy”) is aimed to brief on how any current and/or future
personal data collected from user is collected, used, disclosed and/or processed.
This is to help the client make informed decisions prior to sharing his/her personal information with us.
This privacy policy has to be read carefully, any questions on this information and privacy notice should be
referred to us through our customer service channels through email or phone
(please refer to the contact us section)
1.2 "Personal Data" or "personal data" refers to any true or false data provided by an individual as a mean of
self-identification to use this site, as well as other data and information obtained from third parties in
relation to this his/her identity.
Personal data could include but not limited to, name, identification number and contact information.
1.3 this site acknowledges and agrees that as the client use/subscribe/ register for our services, the client is
accepting the practices, requirements, and/or policies outlined in this Privacy Policy.
This also means that the client allows this site to collect, use, disclose and/or process the information the
client provided for us.
IF THE CLIENT feels reluctant to enclose HIS/HER PERSONAL DATA and disagree to the use of such data as
DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE THE SERVICES PROVIDED
IN OUR THIS SITE.
This site has the right to change this policy based on circumstances and this site will inform our clients of
Any changes to Privacy Policy by posting it on this site.
2. WHEN does his/her personal data is Collected?
2.1 The site will collect his/her personal data, in the event of,
(a) for registration when using any Services in this Site, or to open a new user account;
(b) when submitting any online or physical forms such as subscription forms or other forms related to any of
the products and services offer.
(c) any agreement which require the submission any form documentation or information on the interaction,
and when subscribing to our services and purchasing our products.
(d) when interacting with the site through emails, letters, social media, telephone calls (which could be
recorded), fax and face-to-face meetings
(e) when a client uses the electronic services provided in the site, and or communicate with us through this
platform or subscribe to the services offered by this site. It is worth to note that site might uses cookies as
this site interact with our clients through this this site.
(f) when transactions are conducted through this site.
(g) when a client shares his/her complaints or feedback.
(h) when a client registers for a contest
(i) when a client shares his/her personal data with us for any reason.
The list above serves as a guide and may not be exhaustive.
It highlights the usual circumstance where a site like ours will collect client’s personal data.
2.2 This site may use several automated or passive means of collecting certain information from the client as
the client use our site or mobile application.
This includes downloading applications on his/her site or modifying the settings of his/her browser.
Such information includes, and not limited to a client’s Internet Protocol (IP) address, the operating system
of computer/mobile device, the browser used, the type of mobile device, the brand of mobile device, the
unique device identifier (UDID) or mobile equipment identifier (MEID), the original site the client comes from,
the referring site and the mobile application used by the client at the time of visit.
Furthermore, this site may collect information about the location of his/her mobile device using technologies
through GPS and Wi-Fi to deliver some location-based content to or to allow the client to share his/her
location to other users.
In this regard, depending on the setting of his/her device, a client will able to withdraw the permission for
this site to acquire his/her location.
A device’s location services can be disable based on the specification of the device.
It is best for a client to contact his/her mobile device service provider or refer to the device manual.
3. WHAT PERSONAL DATA WILL THIS SITE COLLECT?
3.1 This site will collect personal data including and not limited to, a client’s name, email address, date of
birth, billing address, bank account, debit/credit card and payment information, telephone number, and
gender.
This site will also collect any other information deemed as necessary when a user registers to use the
Services or products offered by this site as data on content engaged by the user.
3.2 It is important to note that a client’s reluctance to provide us with his/her personal data or any written
application to withdraw his/her consent to allow us to collect, use or process his/her personal data may
affect the services provided.
For instance, this site will disable any location-based features if the location information
function is disabled.
This site also has the right to refuse any service if a client fails to disclose any relevant
information required to complete the transaction, such as postal and billing address.
4. SETTING UP AN ACCOUNT
A client needs to register for a user account in order to gain access and perform transaction through this
this site.
The registration requires the client to enclose certain personal data, including his/her name and email
address and a user name that.
To complete a transaction, this site also requires certain information including a client’s telephone number,
email address, shipping address, photo identification, payment details (including credit/debit card details),
age, date of birth and gender.
A password is required to ensure that the client can use this site securely and to safeguard his/her personal
information.
5. VIEWING THIS SITEB PAGES
Similar to most other websites, as he/she visits this site, a client’s computer/device will send information
including and not limited to, the IP address, the device/computer’s operating system, name and version
of browsed used, referral page, page requested, time and date of access and a cookie which can to help
the site remember his/her last visit.
This information will be recorded by a secure server.
It is important to note that a client can disable the cookie through setting his/her browser preferences.
This information is sensitive to a client’s individual account cannot be accessed by other users.
However, the information given will be used to generate anonymous statistics which allow us to analyse
the pattern of visitor use of this site.
6. COOKIES
6.1 This site may from time to time implement "cookies" or other features to allow us or third parties to
collect or share information that will help us improve our Site and the Services this site offer, or help us
offer new services and features.
“Cookies” are identifiers this site transfer to his/her computer or mobile device that allow us to recognize
his/her computer or devices and tell us how and when the Services or this site are being used or visited,
by how many people and to track movements within this site.
This site may link cookie information to personal data.
Cookies also link to information regarding what items the client have selected for purchase and pages the
client have visited.
This information is used to keep track of his/her shopping cart, for example.
Cookies are also used to deliver content specific to his/her interest and to monitor the usage pattern
6.2 The client may refuse the use of cookies by selecting the appropriate settings on his/her browser.
However, please note that if the client does this the client may not be able to use the full functionality of our
Site or the Services.
7. VIEWING AND DOWNLOADING CONTENT AND ADVERTISING
As with browsing other pages, when the client watch content and advertising and access other software on
our Site or through the Services, most of the same information is sent to us (including, without limitation,
IP Address, operating system, etc.); but, instead of page views, his/her computer sends us information
on the content, advertisement and/or software installed by the Services and the time the site was accessed.
8. COMMUNITY & SUPPORT
8.1 This site provides customer service support through email, SMS and feedback forms. In order to provide
customer support, this site will ask for his/her email address and mobile phone number.
This site only uses information received from customer support requests, including, without limitation, email
addresses, for customer support services and this site do not transfer to or share this information with
any third parties.
8.2 Clients can also post questions and other User questions in our community forums.
Our forum and messaging services allow the client to participate in our community; to do so, this site
records different information, such as his/her user ID, contact list and status messages.
In addition, these and similar services in the future may require us to maintain his/her user ID
and password.
9. SURVEYS
From time-to-time, this site may request users to fill in surveys to obtain related information.
Users’ participation in these surveys is totally voluntary and there is no obligation for them to join in one,
Clients have a choice to either disclose their information.
Information obtained from the survey comprises of, and not limited to, contact information (email address/
phone number), and demographic information (interests, hobbies, age level).
The information derived from the survey will be used to monitor or improve this site’s service to increase
clients’ satisfaction.
This information is considered as confidential and will not be transferred to third parties.
However, some of these information will be shared with contractors which help facilitates the
data collection.
10. HOW DO THIS SITE USE THE INFORMATION THE CLIENT PROVIDE US?
10.1 A client’s personal data may be collected, used, disclosed and/or processed for these purposes;
(a) to accept and/or process any transaction conducted or to communication relevant information with
third parties in regard to the services;
(b) to manage, operate, provide and/or administer the services offered in our site, and any transaction
conducted with us;
(c) to manage, operate, manage, facilitate and provide the client with Services, including, and not limited to
collecting data about his/her preferences;
(d) to personalise the Services offered by this site through presenting content based on a client’ interests'
preferences and buying preferences. This is to help clients to access his/her account faster.
Information submitted to us will also be used to contact you, if necessary;
(e) to respond to, process, deal with or complete a transaction, fulfil his/her requests for certain products
and services and to inform client of any service issues and suspicious account actions.
(f) to impose our Terms of Service or any applicable end user license agreements;
(g) to protect other clients’ personal safety and rights
(h) to identify / verify a client’s information.
(i) to carry out any software updates and/or other updates and support required from time to time to ensure
the services can run smoothly;
(j) to facilitate customer service, fulfil a client’s request, respond to any enquiries given by the client or
on his/her behalf;
(k) to communicate with the client through voice call, text message and/or fax message, email and/or postal
mail or other channels to administer and to manage any communication with us or the use of our Services,
including sharing administrative information to the client regarding our Services.
By agreeing to this term, the client is aware and agrees that such information can be shared through
mailing documents or notices to him/her, this could comprise of disclosing certain personal data about
the client for delivery as shown on the external cover of envelopes/mail packages;
(l) to inform client of private messages sent by other user or comment posted on the Site;
(m) to conduct research, analysis and development activities (such as, but not restricted to, data analytics,
surveys, product and service development and/or profiling) to examine how our serviced is used by the
client in order to improve our Services or products and/or to improve his/her experience;
(n) to audit and conduct surveys for the purposes of validating target audience size and composition and to
document their experience with our Services;
(o) to share the client by various modes of communication such as postal mail, email, location-based services
or otherwise, marketing and promotional information and materials relating to products and/or services
(including, without limitation, products and/or services of third parties the site collaborates with, in which
this site, and/or any of our affiliates or related corporations could sell, market or promote any existing or
future products/ services.
This site might send marketing or promotional information to the client via telephone call, SMS/MMS or
fax to his/her facsimile number.
However, this site will not do so if it does not comply with the requirements stated by Malaysian Privacy
Laws regarding the use of these modes of communication to send marketing information or that client
have previously state that he/she does not consent with the act.
(p) to address any legal processes or to obey to any applicable law, governmental or regulatory
requirements based on the relevant jurisdiction, such as, but not restricted to fulfilling the requirements
to make disclosure stated by law binding on this site or on the related organisation or partners;
(q) to produce data and information for internal and statutory audit /report and/or for record-keeping;
(r) to conduct any diligence or other monitoring activities (such as, bur not restricted to, background
checks) based on the legal or regulatory obligations or our risk management requirements as required by law;
(s) to audit our Services or transaction;
(t) to avoid or investigate any suspicious, fraudulent activity, omission or misconduct, related to a client’s use
our Services or any other issues sparked from his/her relationship with us, and to determine the occurrence
of any suspicious activities;
(u) to store, host, back up (for the purpose of disaster recovery or other purposes) a client personal data,
regardless that it is within or outside of his/her jurisdiction;
(v) to manage, facilitate and/or allow a business asset transaction or a potential business transaction which
involves this site as a participant, or involves only the related organisation or affiliate or this site and/or any
corporations or affiliates related to this site, as this site as other third-party organisations.
A “business asset transaction” comprises of the purchasing, selling, leasing, merger, amalgamation,
acquisition, disposal or financing of any form of business assets owned by any of the business
or assets of an organisation
10.2 The client’s personal data will be collected, used, disclosed or processed based on the circumstances
at hand.
On the other hand, this site will notify the client of such other purpose at the time of obtaining his/her
consent, unless the law allows us to process the applicable data without his/her consent is
11. SHARING OF INFORMATION FROM THE SERVICES
In a typical transaction, this site will have access to the user’s name, user ID, email address and other contact
and postage information.
The Terms of Service require that this site (and other parties involved in collecting the personal data)
(the “Receiving Party”) to (i) comply to all related Privacy Laws; and (ii) to review the information
collected about them by the Receiving Party.
12. WHAT ARE THE WAY USED BY THIS SITE TO PROTECT ITS CUSTOMER INFORMATION?
This site implements several security measures to ensure the security of a client’s personal data on
these systems.
Secured networks are used to safeguard the users’ personal data which is only accessible to a handful of
employees who have been granted special access rights.
All personal data in this site is retained accordance to the Privacy Laws and/or other relevant laws.
In this regard, a client’s personal data will be destroyed or used anonymously when it is that (i) the personal
data collected is no longer being used to serve its purpose (ii) the storage of the data is no longer required
for any legal or business purposes.
However, if the client stops using the Site, or has withdrawn his/her permission to use this site, his/her
information may still be stored, used and/or disclosed in accordance to this Privacy Policy and our
obligations as stated in the Privacy Laws.
It is also noteworthy that your personal data could be securely disposed without prior notice based
on to the applicable law,
13. DOES THIS SITE DISCLOSE THE INFORMATION IT COLLECTS FROM ITS VISITORS TO OUTSIDE
PARTIES?
13.1 For business purposes, this site may need to disclose a client’s personal data to any local or
international third-party service providers, agents and/or affiliates or related corporations based
on the purposes stated above.
This data could be processed by the third-party service providers, agents and/or affiliates or related
corporations on our behalf or otherwise, for the purposes stated above. Here third parties refer to
(a) our subsidiaries, affiliates and related corporations;
(b) contractors, agents, service providers and other third parties that support this site’s business.
These include but not limited to those providing administrative or other services including such as
postage companies, telecommunication service providers, information technology companies and data
centres;
(c) if there is a merger, divestiture, restructuring, reorganisation, dissolution, sale or transfer of some or all
of the company’s assets a buyer or other successor regardless of reasons, such as company restructuring,
bankruptcy, liquidation other proceeding which require the transfer of users’ personal data held by this site,
or as part of a business asset transaction which involves this site or any of its affiliates, and lastly,
(d) third parties which are commission to collect and process clients’ data for one or more of the purposes
stated above.
13.2 This site is sometimes required share users’ statistical and demographic information about and their
engagement with the services, advertisers and programmers.
The data includes data that can be used to identify the specific client or to derive information about a
specific customer.
13.3 To avoid any doubts, permission granted by the relevant laws shall be adopted, such as Privacy Laws
or other applicable laws that allow organisation including this site to collect, use or disclose a client’s
personal data without his/her consent,
13.4 In the event of unlawful data breaches and abuse by unauthorised third party or in the event of
technological malfunction or errors which is not caused by either the client of the site, this site will
nevertheless carry out reasonable security arrangements to safeguard the client's personal data as stated
the Privacy Laws.
However, it is important to note that this site cannot guarantee of absolute security and protection against
malicious and sophisticated hacking by malcontents, and the fault is not ours.
14. INFORMATION ON AGE
Children under the age of 10 are not allowed to register or use the services offered in this site.
This site will not collect or store by personal data or non-personally-identifiable information from
children under 10.
Any account used exclusively by such children will be removed and/or deleted
15. INFORMATION COLLECTED BY THIRD PARTIES
15.1 Google Analytics, operated by Google, Inc. ("Google"), provides analytics service.
Google analytics uses cookies to analyse how she site is being used by the clients.
Information (including a client’s IP address) on the use of the site will generated by the cookie will be
transmitted to and stored by Google servers.
This information will be used by Google to evaluate clients of the site, compile data on clients’ online
activity for this site and other services based on the client’s activity.
Such information might be shared with third parties if required to do so by law, or the information might
be processed by third parties on Google's behalf.
In this light, Google will not associate a client’s IP address with any other data held by Google.
15.2 This site, and third any parties, may from time to time make software applications downloads available
for his/her use on or through the Services.
These applications may separately access, and allow a third party to view, a client’s identifiable information,
such as his/her name, his/her user ID, his/her computer's IP Address or other information such as any
cookies that the client may previously have installed or the third-party software used to access his site.
These applications may require client to provide additional information directly to third parties.
Third party products or services provided through these applications are not owned or controlled by this site.
The client is encouraged to read the terms and other policies published by third parties on their sites.
16. DISCLAIMER REGARDING SECURITY AND THIRD-PARTY SITES
16.1 THIS SITE DOES NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION
THAT THE CLIENT PROVIDE ON THIRD PARTY SITES.
This site does implement a variety of security measures to maintain the safety of his/her personal data that
is in our possession or under our control.
His/her personal data is contained behind secured networks and is only accessible by a limited number
of persons who have special access rights to the system, and are obligated to keep the personal
data confidential.
A secure serve is used when the client requests to access his/her personal data, All of the clients’ personal
data or sensitive information are encrypted into our databases and can only be accessed by
authorised parties.
16.2 To provide the client with optimum value, this site may create link with various third parties.
We might be involved in co-branding and other ventures to provide our users with e-commerce and other
online services and features.
These linked sites have different and independent privacy policies and security arrangements.
Moreover, this site has no control over these linked sites and privacy and data collection practices will often
be different from this site even if the third party is affiliated with us. We might not receive and store any
data collected by these co-brand partners or third-party sites.
16.3 In this light, this site holds no responsibility or liability for any of the linked sites’ content, security
arrangements and activities.
Clients should note that visiting these linked sites has its own risks. Nonetheless, this site will its best to try
to protect its integrity, as well as any third-party links related to the site, thus, any feedback about these
linked sites is welcomed.
17. WILL THIS SITE TRANSFER Client INFORMATION OVERSEAS?
A user’s personal data and/or information may be transferred to, stored or processed in Malaysia, where our
servers are located and our central database is operated.
This site will only transfer his/her information overseas in accordance with Privacy Laws.
18. HOW CAN THE CLIENT OPT-OUT, REMOVE, REQUEST ACCESS TO OR MODIFY INFORMATION THE
CLIENT HAVE PROVIDED TO US?
18.1 Opting Out and Withdrawing Consent
18.1.1 To modify his/her email subscriptions, please let us know by sending an email to our Personal Data
Protection Officer at the address listed below.
Please note that due to email production schedules, the client may still receive emails that are already
in production.
18.1.2 The client may withdraw his/her consent for the collection, use and/or disclosure of his/her personal
data in our possession or under our control by sending an email to our Personal Data Protection Officer
at the email address listed below in Section 19.2.
18.1.3 Once this site has his/her clear withdrawal instructions and verified his/her identity, this site will
process his/her request for withdrawal of consent, and will thereafter not collect, use and/or disclose
his/her personal data in the manner stated in his/her request.
If this site is unable to verify his/her identity or understand his/her instructions, this site will liaise with
the client to understand his/her request.
18.1.4 A client’s withdrawal of consent may cause some legal consequences.
In this regard, depending on the extent of the withdrawal of consent for this site to process a client’s
personal data, that this site might not be able to continue providing some services to you, the site
may terminate the existing user/site relationship.
This site will inform the client of such changes.
18.2 Requesting Access and/or Correction of Personal Data
18.2.1 If a client has opened an account with us, the client will be granted an access and chance to amend
any personal data stored by us through the Account Settings page on the Site.
Unregistered client may request to access and/or amend his/her personal data stored by submitting a
written request to us.
Sufficient information is required from the client in to verify his/her identity to deal with his/her request.
Hence, a written request should be sent to our Personal Data Protection Officer at the email address listed
in Section 19.2.
18.2.2 For a request to access personal data, once this site have sufficient information from the client to deal
with the request, this site will seek to provide the client with the relevant personal data within 30 days (or, if
the client is resident in Malaysia, 21 days).
If this site is unable to respond to the client within the said 30 days (or 21 days for Malaysian clients), this site
will notify the client of the soonest possible time within which this site can provide the client with the
information requested.
It is important to note that the Privacy Laws may disallow a client from accessing some types of
personal data.
types of personal data from being subject to his/her access request.
18.2.3 To request for an amendment of personal data, the request will be processed after this site has
sufficient information from the client, the actions that will be taken include,
(a) Amend the client’s personal data within 30 days (or 21 days if the client is resident of Malaysia) Where this
site are unable to do so within the said period, this site will notify the client of the soonest practicable time
within which this site can make the correction.
Note that Privacy Laws may exempt certain types of personal data from
corrected i.e., in the events when correction need not be made by us despite a client’s request; and
(b) the corrected personal data will be sent to other relevant organisations which collect personal data us
within a year before the date the correction was made, unless does not need the corrected personal
data is not needed for any legal or business purpose.
18.2.4 Notwithstanding sub-paragraph (b) immediately above, this site may, when requested
by a client, to send corrected personal data only to specific organisations.
In this light, this site will disclose personal data within a year before the date of the correction.
18.2.5 This site might charge the client a reasonable fee to bear the cost of data handling and processing
incurred when he/she requests to access his/her personal data.
The written estimate for the cost will be provided to the client.
It is notable that this site is not obliged to respond to or entertain with any access request unless the client
agreed to pay the fee incurred.
18.2.6 This site has the right to not correct a client’s personal data in accordance to the provisions set out
in the Privacy Laws, which allows an organisation to refuse to correct personal data in certain circumstances.
19. QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT US
19.1 Please do not hesitate to contact us if there is any issues or questions concerning the privacy
practices or related to the services.
19.2 A client is welcomed to address any complains or grievances on how a client ‘s data is being handled
and how the site is complying with the privacy laws.
The site ‘s administrators can be contacted through email at [email protected]
19.3 When submitting an email or a letter of complaint, the client is encouraged to put it the subject header
of ‘Privacy Law complaint’ which would assist us to the complaint in a timely manner and to forward the
complaint to the relevant department in this regard, the administrators of this site consistently strive to
address the client’s complaint or grievance as fast as possible.
20. TERMS AND CONDITIONS
You can also read the Terms of Service which establishes the use of this site and the disclaimers stating
the liability limitations of the use of this Site, the Services offered and other related policies.
